全职 Process Excellence - Automation Engineer 工作, 薪水, Hyppies Federal Territory 公司招聘中 - Ricebowl

About
Our client is seeking a Process Excellence & Automation Engineer to design, optimize and digitize end-to-end operational workflows for a leading global digital financial services and technology platform. Using a design-thinking and holistic approach, you will analyze processes from start to finish to enable scalable automation and AI adoption across the organization. You will collaborate closely with cross-functional business, product, tech and data teams to deliver highly efficient, digital-first operations.


Responsibilities

• Perform end-to-end AS-IS and TO-BE process mapping across core operations (including onboarding, servicing and renewals) to simplify and standardize workflows.
• Identify opportunities for process optimization, straight-through processing (STP) and AI enablement; translate designs into executable digital solutions.
• Define and document business rules, process controls, exception handling and human-in-the-loop requirements.
• Support user acceptance testing (UAT), deployment readiness and change adoption activities.
• Define and track process KPIs and performance metrics to measure operational efficiency and data-driven continuous improvement.

Qualifications

• Bachelor’s degree in Engineering, Business, Information Systems or a related field.
• 3 to 5 years of proven experience in workflow optimization, operational excellence, process improvement or business transformation.
• Strong hands-on expertise in workflow mapping, diagnostic analysis and end-to-end process redesign.
• Familiarity with modern digital productivity toolkits and workflow management platforms.
• Prior exposure to digital automation, low-code solutions or integrating smart technology/AI into standard operations is highly preferred.
• Comfortable working within structured, fast-paced project environments and managing cross-functional business and technical stakeholders.
• Relevant industry certifications (such as continuous improvement or project management methodologies; e.g. Lean Six Sigma or Project Management Professional) are a plus but not mandatory.