SalesJourney360 Hiring! Full Time Account Manager in Federal Territory - Ricebowl

About SalesJourney360

SalesJourney360 delivers affordable, accessible, and scalable data-driven contact solutions across Southeast Asia to enhance both customer and employee experiences throughout the sales journey. As part of one of the region’s leading business consultancies, we support clients in reaching their sales and growth targets. We work closely with businesses to understand their needs, recommend suitable solutions, integrate those platforms, and train teams to use them effectively.

At SalesJourney360, we believe people and organizations achieve their full potential when inspired, empowered, and encouraged to think differently. Our culture emphasizes innovation, collaboration, and practical, impactful results.

Role Description

• Position: Account Manager
• Employment Type: Full-time, On-site
• Location: WP. Kuala Lumpur, Malaysia

We are searching for a communicative, proactive, and passionate Account Manager to manage a portfolio of client accounts. In this role, you will serve as the primary point of contact, ensuring client satisfaction, retention, and growth. You will act as a client advocate with a focus on improving the buyer experience, while building long-lasting, mutually beneficial relationships based on trust and respect.

To succeed, you should be resourceful, analytical, and highly organized, with a natural ability to build rapport and collaborate effectively across both internal teams and external stakeholders.

Key Responsibilities

• Client Relationship Management: Communicate regularly with clients to understand their business objectives, explain product value, and build long-term trust.
• Growth & Strategy: Identify upsell and cross-sell opportunities that align with client needs to meet revenue and growth targets.
• Data & Insights: Collect, track, and analyze client data and consumer behavior to monitor performance against agreed targets, share industry trends, and inform strategic recommendations.
• Cross-Functional Collaboration: Partner closely with internal sales, marketing, and operations departments to facilitate client need fulfillment, collect sales leads, and gather testimonials.
• Account Maintenance: Keep accurate records pertaining to account notes and maintain deeply updated, extensive knowledge of our company’s products and services.
• Problem Resolution: Address client complaints promptly, resolve complex issues, and proactively optimize processes to support continuous improvement in the client experience.

Qualifications & Requirements

• Experience: Proven account management, client-facing, or business development experience. Experience in contact centers, SaaS, CRM, or data-driven customer engagement solutions is highly advantageous.
• Education: Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field (or equivalent practical experience).
• Data Literacy: Comfort working with data-driven solutions, including the ability to collect, track, and analyze large amounts of data to inform performance tracking.
• Soft Skills: Exceptional verbal and written communication skills, active listening, adaptability, and top-tier negotiation and problem-solving abilities.
• Organization: Solid time-management skills with the ability to manage multiple accounts, priorities, and internal records in a fast-paced environment.
• Language: Fluency in English is required; proficiency in additional regional languages is a plus.

Why Join Us?

At SalesJourney360, you will be part of a forward-thinking team driving innovation across Southeast Asia. We empower our employees to think differently, collaborate seamlessly, and make a tangible impact on our clients' growth journeys.

Ready to empower businesses and elevate the sales journey? Apply today by submitting your resume and cover letter!