全职 Service Desk Engineer - Thai 工作, 薪水 up to MYR 5,000, Agensi Pekerjaan Two95 International SDN. BHD. Selangor 公司招聘中 - Ricebowl

Service Desk Engineer (Thai Speaker)

Location: Petaling Jaya, Selangor, Malaysia

Employment Type: Full-Time, Permanent

Salary: Up to RM5,000 per month (commensurate with experience)

Experience Required: 2–4 years

Role Overview

We are looking for a customer-focused and proactive Service Desk Agent to provide first-level

technical support to end users. The ideal candidate will have experience supporting end-user

devices, troubleshooting infrastructure-related issues, and delivering technical assistance through

phone and remote support channels.

Key Responsibilities

• Provide technical support to end users via phone, email, and remote support tools.
• Troubleshoot and resolve issues related to laptops, desktops, and VDI.
• Support users with network connectivity and VPN-related issues.
• Diagnose and resolve hardware and software issues.
• Perform user administration in Active Directory.
• Troubleshoot VMware and VDI-related incidents.
• Escalate unresolved issues appropriately.
• Maintain high customer satisfaction.
• Document incidents in the ticketing system.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Science, or related field.
• 2–4 years of Service Desk / IT Helpdesk experience.
• Knowledge of laptops, desktops, and VDI environments.
• Experience in phone and remote support.
• Network connectivity and VPN troubleshooting experience.
• Experience with Active Directory.
• VMware and VDI troubleshooting experience.
• Strong communication and interpersonal skills.Preferred Qualifications
• Experience with ServiceNow or other ticketing systems.
• Microsoft certifications are an added advantage.
• Strong analytical and problem-solving skills.

Language Requirements

• Ability to speak, read, and write in Thai is required.
• Good command of English is essential.

Job Type: Permanent

Pay: RM4,500.00 - RM5,000.00 per month

Work Location: In person