City University Malaysia Hiring! Full Time Receptionist (Front Desk) in Selangor - Ricebowl

RESPONSIBILITIES

• In-charge of front desk 

• Answering incoming calls on multi-line telephones using PABX phone system. Calls effectively transferred to the right person. Prepare a report on the number of calls received and transfer. 

• Taking message while respective person is not around. 

• Provide a polite, professional and accurate response. 

• Attended walk-in customers, visitors, contractors or supplier queries at the reception desk in friendly and professional manner.

• VIP Guest to be ushered to the respective floor/office or directing visitor to their destination and inform the person in-charge on guest arrival.

• Sorting and handling in/out mail. 

• Handling incoming or outgoing courier and register in log book. 

• Monitor on dispatch daily pick-up arrangement, schedule and register in log book.

• Handle cleaners 

• Keyboarding data entry and performing a variety of other office tasks.

• Manage customer's expectation and display ownership for customer's request. 

• Liaise with appropriate department to resolve issues brought up by customers. 

• Assist in general administrative matters and documentation filing, typing and updating records. 

• Ensure that the reception maintain a high professional image in terms of cleanliness and tidiness. 

• To update knowledge on latest/new program provided by University.

• Updating extension list and aware of staff movement (MC/Absent/Resign/Transfer). 

• Train and guide junior receptionist on work ethics and front desk criteria. 

• Any other task from time to time. 

REQUIREMENTS

• SPM, STPM, Certificate, or Diploma in Business Administration, Office Management, Customer Service, or a related field.

• Preferably candidates with 1–2 years of experience in reception, front desk, customer service, or administrative roles will have an added advantage.

• Good communication and interpersonal skills with a friendly and professional attitude.

• Basic proficiency in Microsoft Office applications such as Word, Excel, and Outlook.

• Ability to multitask, stay organized, and handle enquiries in a calm and courteous manner.

• Well-groomed, customer-oriented, and comfortable interacting with students, staff, visitors, and VIP guests.