Hiring! Full Time Senior Production Support Engineer – IDM Engineering (VP2) in WP Kuala Lumpur - Ricebowl

Key Responsibilities:

• Engage in day-to-day support activities including incident and problem management

• Perform production deployments, patch activities on the supported applications and servers.

• Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.

• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.

• Develop support operational documents to summarize common support issues.

• Develop reports and drive audit RFI’s and requirements.

• Develop Linux scripts based on the requirements.

• Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

• Expected to drive improvements through influence and strong relationships with managers in other teams.

• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

• Communicate effectively with a variety of internal teams and third party service providers/vendors

• Capable of managing a variety of priorities and deliverables in an operational, interrupt driven environment with minimal guidance or supervision.

• Manage incidents and work within established practices and guidelines for prompt response times and effective resolution.

• Work with internal technical teams and engineers in technical troubleshooting and forums.

• Resolve standard/routine issues with no guidance and complex/unusual issues with minimal guidance.

• Stay updated with emerging trends in identity management technologies and integrate innovative approaches into the bank's overall security strategy;