Grundfos GmbH Hiring! Full Time CSSC Back Office Engineer (MY, SG, PH, TH) in Selangor - Ricebowl

Are you passionate about delivering technical excellence that strengthens customer relationships and drives smarter pump solutions for OEM partners? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

• Prepare and deliver accurate technical quotations, product selections, and application recommendations for OEM customers.
• Provide pre‑sales and post‑sales technical support including product identification, type key interpretation, and spare parts guidance.
• Collaborate with External Sales, Key Account Managers, Engineering (CSU/SEE Production), and Project Sales to ensure seamless customer experiences.
• Lead and continuously improve customer service processes, driving efficiency and quality within the CSSC unit.
• Serve as the technical liaison between customers, suppliers, and internal stakeholders to resolve complex application inquiries.
• Maintain expert knowledge of relevant systems, local regulations, and Grundfos product portfolios to deliver compliant, optimized solutions.

• Bachelor's or Master's degree in Engineering or related field, or equivalent work experience (2‑4 years).
• Fundamental product and application knowledge – ability to interpret type keys, identify pumps vs. spare parts/kits/motors, and determine product build locations.
• Experience driving and leading developed processes or projects within a customer service unit.
• Strong written and verbal communication skills in English with proficiency in MS Office applications.

• A working environment built around your needs, with flexible hours, home‑working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days’ additional paid leave for volunteering in your community.
• Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can’t. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

• Workplace: Hybrid (office and home‑working)
• Job Location: Shah Alam, Selangor, Malaysia | Bangkok, Krung Thep Maha Nakhon, Thailand
• Contract Type: Full‑Time
• Employment Type: Regular

Are you ready to unlock possibilities at Grundfos? Apply today!