Viventis Search Asia Hiring! Full Time Central Operations Head (Singapore-Based) in - Ricebowl

Location: Singapore

We are partnering with a well-established financial institution to appoint a Central Operations Head who will provide strategic leadership and end-to-end oversight across critical operational, technology, and project management functions.

This is a senior leadership role responsible for driving operational excellence, strengthening risk and compliance frameworks, and enabling scalable growth through process optimization and digital initiatives.

Key Responsibilities

1. Operational Leadership

• Lead and oversee central operations covering areas such as wealth operations, treasury operations, trade finance, and loan operations
• Manage cross-functional teams across operations, technology, and project management

2. Risk & Compliance

• Ensure adherence to internal policies and regulatory requirements
• Establish and monitor operational risk controls to mitigate financial, fraud, and reputational risks
• Oversee business continuity planning (BCP) and testing

3. Process Improvement & Transformation

• Drive process re-engineering initiatives to improve efficiency, service quality, and cost management
• Lead change management efforts, including automation and system enhancements

4. Performance & Service Delivery

• Define and monitor KPIs and SLAs to ensure consistent service excellence
• Conduct regular service reviews with vendors and partners

5. Project Management

• Oversee a portfolio of strategic projects, including process improvements, product initiatives, and digital transformation
• Ensure timely and successful delivery through strong governance

6. Technology Oversight

• Provide leadership across IT functions including application support, development, and infrastructure
• Ensure compliance with IT governance, audit, and cybersecurity standards

7. Documentation & Capability Building

• Oversee development of operational documentation and training materials
• Promote continuous learning and cross-functional capability building

Qualifications & Experience

• Bachelor’s degree in Business, Finance, or a related discipline
• 12–15 years of experience in banking or financial services operations, with at least 5 years in a leadership role
• Proven experience managing large operational teams and complex projects

Key Competencies

• Strategic Leadership: Ability to set direction and align teams to business goals
• Operational Excellence: Strong track record in process optimization and service delivery
• Risk & Compliance: Deep understanding of regulatory frameworks and operational controls
• Project & Change Management: Experience leading large-scale, multi-stakeholder initiatives
• Technology Acumen: Familiarity with banking systems, digital transformation, and IT governance
• Analytical Thinking: Data-driven approach to problem-solving and decision-making
• Stakeholder Management: Strong communication and influencing skills across senior stakeholders