Accenture Southeast Asia Hiring! Full Time Supply Chain Operations Trainer in Federal Territory - Ricebowl

Summary:

As a Trainer, you will enable new and existing team members to achieve job readiness and operational excellence within a fast-paced supply chain environment. You will bridge process knowledge, system proficiency, and performance standards through structured training, on-floor coaching, and data-driven learning interventions. You will work closely with Operations, Process, and Quality teams to ensure employees are equipped to perform effectively across order management, logistics coordination, tools, and SOP adherence.

Responsibilities:

Facilitate new hire training programs aligned to operational processes, systems, and SOPs

Conduct on-floor coaching to close knowledge and performance gaps

Deliver training on process workflows, tools, policies, and operational controls

Translate complex operational procedures into practical, easy-to-understand learning content

Partner with Operations and Quality teams to identify performance gaps and conduct RCA

Develop targeted retraining plans based on performance data and error trends

Manage end-to-end training lifecycle for batches (5–25 headcount)

Track, measure, and report training effectiveness and readiness metrics

Lead training projects to improve training structure, content, and delivery methods

Ensure training materials remain current with process and system updates

Participate in process calibration sessions with stakeholders

Support continuous improvement initiatives related to process adherence and quality

Skills & Capabilities:

Functional Expertise

Strong understanding of supply chain, order management, logistics, procurement operations, or shared services operations

Ability to understand operational workflows and convert them into structured training

Experience working with SOP-driven, system-intensive environments

Training & Facilitation

Proven experience designing and delivering process or system training

Strong facilitation, presentation, and engagement skills (virtual and classroom)

Knowledge of adult learning principles and instructional techniques

Data & Performance Orientation

Ability to analyze performance data, identify trends, and create targeted learning interventions

Experience conducting RCA and translating findings into training actions

Strong reporting and tracking skills using Excel / reporting tools

Collaboration & Stakeholder Management

Work closely with Operations, Process, and Quality teams

Ability to influence and coach employees across different learning styles

Strong communication and interpersonal skills

Tools & Technology

Comfortable with training platforms, e-learning tools, and MS Office / Google Suite

Experience training on ERP / ticketing / order management systems is a strong advantage

Qualifications:

5+ years of experience in training delivery, process enablement, or operations training

Experience in supply chain or operations environment is highly preferred

Experience in system/process training is a strong advantage

Candidates from relevant background such as Supply Chain/Order Management/Logistics Operations, Shared Services Operations, Process Trainer in BPO/SS are encouraged to apply are encouraged to apply.