Salt Hiring! Full Time Support Specialist (Thai Speaking) in - Ricebowl

Salt Talent Search is looking for a Fraud Investigation Support Specialist for a 9 months contract role.

What Will You Do:

• Conduct investigations of suspicious claims and activities on the platform.
• Managing cases, determining validity and resolutions based on internal policies.
• Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Contacting providers and users to obtain additional documentation and verify information.
• Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership.
• Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
• Escalating identified fraud rings and risk issues as they arise.
• Promoting awareness of fraud prevention across the Claims team and organization.

What Will You Need:

• Language proficiency in English and a second regional language is a plus.
• Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.
• 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management.
• 2+ years of experience in customer service.
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
• Excellent time management, negotiation, conflict resolution skills and confidence in making decisions.
• Ability to work on your own initiative on multiple tasks.
• Critical thinking and problem solving skills.
• High attention to details, detailed-oriented when working on complex cases
• Passion for innovation with a ‘work smarter’, solution and action oriented mindset.
• Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.

CEI No: R1763696 / EA No: 07C3147