Adecco Hiring! Full Time Customer Care Executive in Selangor - Ricebowl

Customer Care Executive (Operations)

Salary: RM6,000 – RM8,000 per month

Industry: FMCG (Beauty & Personal Care)

About the Role

We are seeking a proactive and customer-focused Customer Care Executive to join our Operations team. In this role, you will manage the end-to-end order-to-delivery process while ensuring a seamless customer experience.

You will act as the key link between customers, supply chain partners, and internal teams to resolve issues efficiently and uphold service excellence.

Key Responsibilities

• Manage end-to-end order processing from order placement to delivery
• Serve as the main point of contact for internal and external customers
• Coordinate with supply chain, logistics (3PL), and transporters to ensure timely deliveries
• Handle customer inquiries, returns, disputes, and issue resolution
• Ensure accurate Actual Delivery Date (ADD) updates before month-end closing
• Submit E-Invoices via customer portals
• Process Credit Notes and Debit Notes accurately and on time
• Monitor customer feedback and identify process improvement opportunities
• Prepare reports and support operational and ad-hoc tasks
• Collaborate across teams to support business growth and service excellence

Requirements

• Bachelor’s Degree in Business, Supply Chain, or related field
• Minimum 2–5 years of experience in customer service / order management / operations (FMCG preferred)
• Strong knowledge of SAP SD module / SAP HANA (required)
• Excellent communication skills in English (written & verbal)
• Strong problem-solving and analytical skills
• Able to work in a fast-paced, team-oriented environment
• Highly organized, detail-oriented, and able to multitask effectively

What We Offer

• Opportunity to grow and take ownership from Day 1
• Inclusive and diverse workplace culture
• Exposure to a global brand and dynamic operations environment

Interested? Please send your resume to ************* with subject