PARKROYAL A'Famosa Melaka Resort Hiring! Full Time Learning and Development Executive in Melaka, Earn up to MYR 3,500 - Ricebowl

Job Summary

The L&D Executive assists the Learning & Development Manager in identifying training needs, designing impactful curricula, and executing internal programs to elevate employee performance. You will be responsible for ensuring that all resort associates embody Pan Pacific Hotels Group (PPHG) brand standards while driving service excellence.

Key Responsibilities1. Training Delivery & Coordination

• Onboarding: Lead and facilitate the New Hire Orientation program to seamlessly integrate incoming employees into the resort's culture and operational standards.
• Core Skills Training: Deliver foundational training modules covering service hospitality essentials, communication, and brand-specific guest experience touchpoints.
• Logistics Management: Coordinate training schedules, manage classroom setups, handle invitations, and prepare mandatory learning materials.

2. Training Needs Analysis (TNA) & Tracking

• Identify Gaps: Partner closely with department heads (Front Office, F&B, Housekeeping, etc.) to assess skills gaps and structural training needs.
• L&D Records: Maintain meticulous, up-to-date employee training records via the Human Resources Information System (HRIS).
• Reporting: Track mandatory compliance training metrics and generate monthly training reports for regional HR review.

3. Quality Assurance & Brand Standards

• Service Auditing: Assist in monitoring service delivery across departments to ensure it aligns with the resort's 5-star standard.
• Mystery Guest Prep: Work with the L&D Manager to implement corrective training actions based on feedback from mystery shopper audits and guest satisfaction scores.

4. Employee Engagement & Intern Management

• Internship Programs: Serve as a key point of contact for hospitality interns, supporting their rotation plans, evaluating performance, and ensuring a constructive learning experience.
• Resort Activities: Help plan and execute internal employee engagement events, town halls, and recognition programs to build team morale.

Key Competencies & Qualifications

• Experience: Minimum 1–3 years of experience in Human Resources, specifically focusing on Learning & Development, Quality Assurance, or operations within a hotel or resort environment.
• Education: A Bachelor's Degree or Diploma in Human Resource Management, Hospitality/Tourism Management, or a related field.
• Communication Skills: Strong presentation and public speaking skills. Fluency in English and Bahasa Malaysia is required; proficiency in other languages (such as Mandarin) is an advantage given the diverse guest demographics.
• Technical Proficiency: Competence in standard digital tools such as Microsoft Office (Excel, PowerPoint) and content creation platforms like Canva or CapCut for designing engaging training materials.
• Interpersonal Approach: Energetic, approachable, and patient, with a genuine passion for cultivating talent and helping others grow.

What the Resort Typically Offers

• Duty meals provided at the staff cafeteria.
• Free staff parking on resort grounds.
• Comprehensive healthcare benefits, including parental and medical/maternity leave.
• Clear career progression tracks within the larger Pan Pacific Hotels Group global network.

Pay: RM2,400.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion

Work Location: In person