Ingenious Job Hiring! Full Time Customer Care Executive (Engineering Products) in Selangor, Earn up to MYR 4,500 - Ricebowl

Company Background: Electrical MNC that leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries.

Location: Seksyen 13, Petaling Jaya (Reachable by LRT)

Job Summary
Provide first-level technical and customer support to clients and partners across pre-sales and post-sales activities. Handle product inquiries, service requests, and order coordination through various communication channels to ensure customer satisfaction and timely issue resolution.

Products Range: Electrical Distribution, Industrial Automation, Building Automation, Energy Management, Data Center Solutions

Key Responsibilities

• Deliver first-level technical and general support to customers and partners via telephone, email, chat, and digital platforms.
• Respond promptly to technical and product-related inquiries, providing troubleshooting assistance or escalating to higher-level support when necessary.
• Manage and monitor transactional order backlogs to ensure timely delivery in line with customers’ requested schedules.
• Liaise proactively with the Procurement, Delivery, and Logistics teams to coordinate product availability, shipment, and delivery arrangements.
• Coordinate escalations with internal departments including Procurement, Logistics, Technical Support, and Commercial teams to resolve complex product, delivery, or service issues.
• Support customers on product quality concerns, returns, or warranty claims, ensuring issues are tracked and resolved efficiently.
• Maintain detailed documentation of all customer interactions, issues, and resolutions in the support system.
• Collaborate closely with the marketing team during new product launches to gain a strong understanding of new technologies and applications.
• Continuously enhance technical knowledge of company products and solutions to provide accurate and professional customer assistance.
• Contribute to customer satisfaction improvement by delivering prompt, high-quality, and knowledgeable support.

Requirements:

• Diploma/Degree with engineering background
• 2 years above experiences in customer care and technical support
• Customer support experience within engineering companies or electrical manufacturing environments is highly welcomed.
• Knowledge in SAP highly preferred.
• Strong verbal and written communication skills are required
• Ability to multi task (logging queries while speaking with customers)
• Fresh Graduates with relevant experiences are encouraged to apply!

Why join us:

• Global company
• Reputation & stability
• Innovative environment

Benefits:

Leaves, Fixed allowance, Bonus, Hybrid working arrangement, etc

Job Type: Full-time

Pay: RM3,800.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Have you provided technical support or customer assistance for electrical or automation products?
• What is your expected salary ?
• How long is your notice period?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person