Bakez Grocer Hiring! Full Time Retail Supervisor in Selangor, Earn up to MYR 2,500 - Ricebowl

Retail Supervisor (Full-Time)

Location: Cyberjaya
Work Arrangement: Fully On-Site

We are seeking a motivated and hands-on Retail Supervisor to oversee daily store operations, lead the retail team, and drive sales performance. The ideal candidate is customer-focused, organized, and capable of maintaining high operational standards while ensuring an excellent shopping experience for customers.

Key Responsibilities

Store Operations & Sales Performance

• Oversee the day-to-day operations of the retail outlet, ensuring smooth and efficient store performance.
• Monitor sales performance and support initiatives to achieve and exceed sales targets.
• Analyze sales trends, customer insights, and key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Execute promotional campaigns, marketing activities, and seasonal initiatives effectively.

Customer Service Excellence

• Deliver outstanding customer service and ensure a positive shopping experience.
• Develop strong product knowledge to confidently assist customers and provide suitable recommendations.
• Handle customer inquiries, feedback, and complaints professionally and promptly.

Team Leadership & Staff Management

• Supervise, motivate, and support retail team members to achieve operational and sales objectives.
• Prepare staff duty rosters and manage attendance, leave applications, and manpower planning.
• Conduct on-the-job coaching and training on product knowledge, sales techniques, and customer service standards.
• Foster a positive, collaborative, and performance-driven work environment.

Inventory & Merchandising

• Monitor inventory levels and coordinate stock replenishment to ensure product availability.
• Maintain accurate inventory records and support stock-taking activities.
• Ensure products are priced, displayed, and merchandised according to company guidelines and promotional requirements.

Cash & Administrative Management

• Manage cash handling procedures, daily sales reconciliation, and operational reporting.
• Maintain accurate records of sales transactions, expenses, and store documentation.
• Ensure compliance with company policies, operational procedures, and internal controls.

Store Maintenance & Compliance

• Maintain a clean, organized, safe, and hygienic retail environment.
• Ensure all operational and safety standards are consistently followed.
• Stay informed of new products, promotions, and company updates to effectively support business objectives.

Requirements

• Diploma or higher qualification in any field.
• Good communication skills in Bahasa Malaysia and English.
• Previous experience in retail operations, retail supervision, or a similar customer-facing role is preferred.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-focused with a positive and proactive attitude.
• Able to work independently and lead a team effectively.
• Willing to work weekends, public holidays, and shift schedules when required.
• Experience in hospitality, aviation, hotel operations, or other customer service industries is an added advantage.

Job Types: Full-time, Temporary, Contract

Pay: RM2,000.00 - RM2,500.00 per month

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person