Lone Pine Hotel Hiring! Full Time Housekeeping Supervisor in Pulau Pinang, Earn up to MYR 2,800 - Ricebowl

JOB PURPOSE :

The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping Department to ensure cleanliness, orderliness and guest satisfaction throughout the Hotel. This role supervises housekeeping staff, conducts room inspections, coordinates cleaning schedules and ensures compliance with Hotel standards, hygiene regulations and safety procedures.

KEY RESPONSIBILITIES :

• Supervise and coordinate the daily activities of housekeeping attendants and Public Area (PA) cleaners;
• Inspect guest rooms, corridors, public areas and back-of-house areas to ensure cleanliness and Marriot presentation standards are maintained;
• Assign daily tasks and work schedules to housekeeping staff;
• Ensure timely cleaning and preparation of guest rooms for arrivals and departures;
• Monitor housekeeping supplies, linens and equipment inventory;
• Report maintenance issues and follow up to ensure timely rectification;
• Ensure proper handling and storage of cleaning chemicals and equipment;
• Possess strong operational knowledge of guest room cleaning procedures and standards and assist with room cleaning during high occupancy periods or manpower shortages;
• Train new housekeeping staff on hotel standards, cleaning procedures and safety protocols;
• Monitor employee performance and provide coaching and guidance; as and when necessary;
• Ensure team adherence to grooming, attendance and conduct standards; and
• Respond promptly and professionally to guest requests and complaints.
• Coordinate with Front Office and Engineering Departments to ensure smooth Hotel operations and guest satisfaction;
• Ensure VIP rooms and special requests are prepared according to Hotel standards;
• Ensure compliance with Hotel hygiene, sanitation and workplace safety regulations;
• Promote safe working practices within the Housekeeping Department; and
• Maintain confidentiality and security of guest rooms and guest belongings.

QUALIFICATIONS :

• Minimum SPM, Diploma or Certificate in Hospitality/Hotel Management or related field preferred;
• Minimum 2 to 3 years of housekeeping experience in a hotel environment; including Supervisory experience; and
• Basic knowledge of housekeeping systems and inventory control.

WORK REQUIREMENTS :

• Required to work shifts, weekends, Public Holidays and overtime when required;
• Ability to work under pressure and meet operational deadlines;
• Strong leadership and team management skills;
• Good communication and interpersonal abilities;
• Attention to detail and commitment to high cleanliness standards;
• Ability to work independently and manage multiple tasks effectively; and
• Positive attitude with a strong service-oriented mindset.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Batu Ferringhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Hospitality: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person