Bakez Grocer Hiring! Part Time Retail Executive in Selangor - Ricebowl

Retail Executive / Senior Retail Assistant (Full-Time / Part-Time)

Location: Cyberjaya
Work Arrangement: Fully On-Site

We are looking for a passionate and customer-oriented Retail Executive / Senior Retail Assistant to join our team. This role is responsible for overseeing daily retail operations, delivering excellent customer service, managing inventory, supporting merchandising activities, and ensuring a smooth shopping experience for our customers.

Key Responsibilities

Retail Operations

• Oversee daily store operations, including opening and closing procedures.
• Coordinate merchandising, stock replenishment, and administrative activities.
• Ensure smooth day-to-day operations and effective teamwork.

Sales & Cash Management

• Process cash and cashless transactions accurately and efficiently.
• Prepare daily sales reports and maintain accurate operational records.
• Ensure proper documentation of sales, stock receipts, and financial transactions.

Visual Merchandising

• Maintain attractive product displays and ensure accurate pricing in accordance with company standards.
• Execute merchandising plans for promotions, festive campaigns, and new product launches.

Customer Service

• Deliver exceptional customer service and create a positive shopping experience.
• Assist customers with product recommendations and provide guidance on baking ingredients, tools, and techniques.
• Handle customer inquiries, feedback, and complaints professionally and promptly.

Inventory & Stock Control

• Manage stock ordering, receiving, inventory updates, and replenishment activities.
• Monitor inventory levels, particularly fast-moving and perishable products.
• Conduct regular stock counts and maintain inventory accuracy.
• Implement proper stock rotation (FIFO) and monitor product expiry dates.
• Ensure products are stored and handled according to quality and food safety standards.

Team Leadership & Coordination

• Prepare staff duty rosters and ensure adequate operational coverage.
• Support, guide, and motivate team members to achieve service and operational goals.
• Foster a positive and collaborative work environment.

Product Knowledge & Customer Engagement

• Stay updated on baking trends, ingredients, tools, and specialty products.
• Support product demonstrations, sampling sessions, workshops, and customer engagement activities.

Online & Order Management

• Process online, phone, and social media orders.
• Coordinate order packing, delivery arrangements, and customer collections.
• Maintain accurate product information, pricing, and inventory records in company systems.

Store Maintenance

• Maintain a clean, organized, and hygienic retail environment.
• Ensure compliance with company operational procedures, food handling requirements, and safety standards.

Promotions & Marketing Support

• Assist in planning and executing promotional campaigns, festive sales, and marketing initiatives to drive customer engagement and sales growth.

Requirements

• Passionate about retail and customer service with a positive, proactive attitude.
• Friendly, confident, and customer-focused personality.
• Good communication skills in both Bahasa Malaysia and English.
• Responsible, dependable, and eager to learn.
• Able to work independently and collaboratively within a team environment.
• Willing to work weekends, public holidays, and shift schedules when required.
• Prior retail experience is an advantage but not mandatory.
• Fresh graduates and candidates with strong customer service experience are encouraged to apply.
• Must be able to commute to Cyberjaya.

Job Types: Full-time, Part-time

Pay: RM8.00 - RM9.00 per hour

Benefits:

• Opportunities for promotion

Education:

• STM/STPM (Preferred)

Work Location: In person