- Petaling Jaya Selangor Malaysia
DKSH Hiring! Full Time Key Account Manager in Selangor - Ricebowl
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Job Description
Responsibilities
Job Summary
- The role involves discussion, negotiating and execution of contract deals with customers including private hospitals, GP and group Pharmacy
- To assist in enlistment of newly launched products both in private and government channels
- Constant engagement with key decision makers / group purchasers to ensure deals signed are on track
- To propose to marketing team on potential partnership with potential customers in running disease and product specific scientific meeting / public events and ensure timely execution
- To conduct constant review of deals signed and gather market intelligent
- To assist in mapping on key stakeholders that portfolio may need to engage to drive uptake
- To help identify opportunities and bring forward proposal to maximize on portfolio assigned
- Ensure execution of territory-specific marketing activities aligned with defined KPIs and active support of broader marketing initiatives and events.
- To align with Product Managers of assigned clients on strategic plan and deal for the year for specific accounts
- Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability
- Provide market insights and category/product trends with actionable recommendations for strategic business optimization together with marketing and sales team
- Monitor trade activation / initiatives execution and post-evaluation analysis for review of improvement and action plan for out of plan (if any)
- Work collaboratively cross functionally with marketing /trade marketing, sales team, operation team and medical to ensure effective communication and implementation
- Mapping of key stakeholders to engage to facilitate product listing, driving product uptake based on contract signed
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Conduct quarterly business review and business progress update for assigned customers.
- Assist in any ad-hoc projects/tasks assigned by Senior Manager
- Work collaboratively cross functional team and cross therapeutics to leverage on synergy within DKSH Commercial Outsourcing
- Support internal stakeholders in relationship development with key customers. Conduct regular calls and visits to key stakeholders as per required frequency
- Analyze healthcare system trends, reimbursement dynamics, and competitive pricing landscapes to support access-related decision making.
- Design and propose value-based or outcome-oriented partnerships that align clinical, health economic, and commercial objectives.
- Strong understanding of the pharmaceutical industry landscape, including market trends, competitor insights, customer behavior, and the Malaysian healthcare system.
- Proven sales expertise with assigned products/services, supported by a solid track record and an established network of industry contacts.
- Strong negotiation skills and ability to leverage on portfolio synergy within DKSH
- Sound understanding of regulatory requirements with assigned customers, including government channel and in dealing with bumi-agents
- Effective communication, negotiation, and relationship-building skills, particularly with healthcare professionals and key decision makers
- Strong analytical skills to support strategic decision-making.
- Fluent in English, both written and spoken.
- Ability to work independently while contributing knowledge and expertise across teams.
- Bachelor's degree in Life Sciences, Health Sciences, or a related field.
- Preferably with prior experience in the pharmaceutical industry or a healthcare-related environment.
- Master’s in business administration or equivalent is an added advantage
- Minimum of 8 years’ experience in pharmaceutical environment.
- Proven experience in engaging and interacting with healthcare professionals (HCPs) in both private and government channel
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