- Singapore
HABIB BANK LIMITED Hiring! Full Time Senior Trade Operations Manager in , Earn up to SGD 10,000 - Ricebowl
Senior Trade Operations Manager
HABIB BANK LIMITED
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Job Description
Responsibilities
- Act as senior point of contact for internal stakeholders and customers; manage escalations and complex inquiries.
- Maintain operational controls, compliance and governance for trade finance activities; ensure adherence to Bank policies and regulatory requirements.
- Oversee review of daily transaction controls performed by COE‑Trade; review TBML checks, exceptions and high‑risk cases to ensure accuracy and timeliness.
- Act as the checker for back-to-back matching, ensure completeness and correctness.
- Define, monitor and report KPIs, SLAs and aged exceptions; lead root‑cause analysis and corrective action plans.
- Conduct regular quality assurance reviews and sample testing of COE‑Trade outputs; ensure remediation of findings.
- Maintain and enhance SOPs and related procedure manuals.
- Participate in system implementations, UAT, and process‑improvement initiatives from an operational and control perspective.
- Review and QA risk control testing completed by Managers and support internal/external audits by providing documentation, control evidence, and driving remediation actions as needed.
- Coach, mentor and develop Managers and junior staff; provide guidance, training and on-the-job support to ensure accurate, efficient customer service.
- Act as designated backup for the peer Senior Manager, covering their oversight, escalation decisions and stakeholder responsibilities during absences or peak demand to maintain uninterrupted service and control.
- Perform other duties as assigned by Country Operations or the Country Manager.
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