Job ID: 22240
Location:
Land - 31 Corporation Road, SG
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Description:
Job Descriptions
To ensure overall customer satisfaction with Company’s Aftersales service
Liaising with customer to arrange the bus to be service and repair
Perform diagnosis on vehicle for fault finding
Open Job card in Maximo system and demand parts
Carry out repair/service job & servicing of battery, etc
Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
Update to customer the progress timely
Get customer to sign on service report to acknowledge the repair jobs
Provide breakdown support to customer
Carry out recall /warranty job as documented by MAN
Other functions & adhoc jobs as required by superior
Skills
Computer literacy
Electrical & Air Con repair background
Basic oral and written communication in English
Customer service orientated
Professional and able to adapt to situational changes
Judgement of urgency