HSBC Global Services Limited Hiring! Full Time Asst Manager in Federal Territory - Ricebowl

Why join us?

Learn something new every day - dynamic and full of opportunities vertically and horizontally. Debt Securities is the department that you’re looking for.

Debt Securities Operations forms a part of the wider Securities Operations and segregated by asset class, is responsible for ensuring all Bond/Repo trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on the value date.

What you’ll do:

Perform routine tasks related to End-to-End servicing from trade capture, enrichment, validation and confirmation matching, cancellation and amendment are processed accurately and within the guidelines

• Ensure Trade and Position Management activities are properly checked and actioned, and that all trade cancellations, amendments, investigations and settlements of exceptions are completed on a timely basis.
• Ensure Trade & Position Management and Clearing & Settlements teams work collaboratively to resolve any trade booking or matching discrepancies.
• Ensure that escalation of issues is in place as per the escalation matrix.
• Front Office to Back Office (FOBO) / Front Office to Front Office (FOFO) reconciliation breaks / Back Office to Back Office (BOBO) / External to Front Office (EXT vs FO) reconciliation break investigation cases are escalated in line with established procedures.
• Ensure that risk is minimized and profit is maximized through effective management of costs/resources.
• Ensure that processes and procedures are continually reviewed and improved, and that the changes are communicated and implemented effectively.
• Analyze and take ownership of identified root causes to reduce the reoccurrence of untimely confirmation, wrong allocation and produce MI for the client.
• Identify and manage Operational Risk for the process by carrying out effective Operational Risk assessments, monitoring and implementing risk mitigating plans and escalating potential risks that may arise.
• Participate in site-wide initiatives and best practice sharing sessions.
• Ensure procedural changes / new initiatives (local or global) are implemented in the team.
• Contribute to contingency planning for the teams / sections.
• Customer issues are handled sensitively, receive full consideration and situations are resolved effectively, retaining the goodwill of the customer.
• Continuously analyze the product, process and system knowledge of each team member to prevent dilution of knowledge within the team.
• Motivate and develop the team to meet business objectives.
• Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.
• Management information (MI), Key Risk Indicator (KRI) and Key Performance Indicator (KPI) reporting, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.
• Client adoption - working in partnership with internal stakeholders to develop, implement and optimize digitized client interactions. Maximize clients’ use of digital platforms.
• Ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management.
• Proactively anticipate and mitigate future risks which may impact the Operations and/or Front-to-Back processes and controls through escalation.
• Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
• Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
• Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
• Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Understand and ensure compliance with all relevant internal and external governance, regulations and procedures that apply to the process and business.

What you will need to succeed in the role:

• University degree in Business Administration or related discipline.
• Work experience in Debt Securities or Market operations is preferred though not necessary.
• Strong verbal and business English communication skills.
• Great sense of ownership and ability to work independently with good problem-solving skills.
• Ability to work a fixed European-hours schedule aligned to UK (London) or Paris (CET) business hours to support stakeholders and market activity across both entities.
• Considerable flexibility in working varying shifts to support global teams when required.

What additional skills will be good to have?

• Ability to draft clear, professional business correspondence, reports, and emails.
• Confident telephone and stakeholder communication skills.
• Quick learner with the ability to apply and share knowledge effectively.
• Strong numerical aptitude with the ability to interpret and analyze data.
• Proficient in basic computer applications (e.g., MS Office, Excel, PowerPoint).
• Strong interpersonal skills; able to build rapport with a wide range of people.
• High attention to detail and ability to stay focused when working with large volumes of data.
• Effective multitasking and prioritization skills in a fast-paced and high-pressure environment.
• Committed to equal employment opportunities and an inclusive workplace.