TMAS SDN BHD Hiring! Full Time CUSTOMER SERVICE OFFICER in Federal Territory, Earn up to MYR 2,100 - Ricebowl

JOB SUMMARY

To provide professional and efficient customer service to passengers, visitors, tenants, and stakeholders by handling enquiries, complaints, and service requests while ensuring a positive customer experience and supporting the smooth operation of terminal services.

RESPONSIBILITIES

• Serve as the primary point of contact for passengers, visitors, and stakeholders at customer service counters and designated service areas.
• Provide accurate information regarding terminal facilities, bus services, schedules, ticketing channels, transportation services, and terminal regulations.
• Handle customer enquiries, feedback, complaints, and service requests professionally and efficiently.
• Investigate and coordinate the resolution of customer complaints with relevant departments and stakeholders.
• Monitor customer satisfaction levels and contribute to continuous service improvement initiatives.
• Assist passengers with wayfinding, terminal navigation, and access to facilities and services.
• Provide assistance to senior citizens, persons with disabilities (PWD), families with children, and passengers requiring special support.
• Record, monitor, and maintain customer service reports, complaint logs, incident reports, and service records.
• Make public announcements and disseminate operational information when required.
• Coordinate with operations, security, housekeeping, maintenance, bus operators, and other departments to resolve customer-related issues.
• Assist in crowd management and passenger flow control during peak periods, special events, and operational disruptions.
• Support emergency response activities and assist passengers during incidents in accordance with established procedures.
• Ensure compliance with company policies, customer service standards, and Occupational Safety and Health (OSH) requirements.
• Perform duties on a rotational shift basis, including weekends and public holidays.
• Perform any other duties and responsibilities assigned by the superior from time to time.

REQUIREMENTS

• Minimum Sijil Pelajaran Malaysia (SPM) qualification.
• Minimum age of 18 years old.
• Fresh graduates are encouraged to apply.
• Good communication skills in Bahasa Malaysia and English, both spoken and written.
• Customer-focused with excellent interpersonal and communication skills.
• Ability to handle customer complaints, enquiries, and difficult situations professionally.
• Able to work on a rotational shift basis, including weekends and public holidays.
• Able to work effectively in a team environment and perform well under pressure.
• Good problem-solving and conflict-resolution skills.
• Basic computer literacy and familiarity with Microsoft Office applications.
• Good report writing and documentation skills.
• Experience or exposure in customer service, customer relations, hospitality, transportation, retail, tourism, airport, terminal, or service industries will be an added advantage.
• Knowledge of customer service standards, complaint handling procedures, and Occupational Safety and Health (OSH) requirements will be an added advantage.

Pay: RM1,700.00 - RM2,100.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person