Hiree Hiring! Full Time Associate Customer Support in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor
• Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limit
• Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Education:

• High School Graduate: Requires at least 7~8 years of working experience.
• Vocational College Graduate: Requires at least 4~5 years of working experience.

Other benefits:

• RM 500 transportation allowance + Shift allowance

Pay: RM5,500.00 - RM7,000.00 per month

Experience:

• Customer Support: 7 years (Required)

Language:

• Japanese (Required)

Work Location: In person