Lancesoft Malaysia Hiring! Full Time Insurance Operations Assistant in Federal Territory, Earn up to MYR 4,500 - Ricebowl

*Job Description: Operations Specialist (Contact Center)(Insurance Domain)*

*Location:* Kuala Lumpur

*Contract duration:* 1 Year (can be Extendable and renewed )

*Job Summary*

We are looking for an Operations Specialist to support contact center operations by delivering high-quality customer service via calls and emails. The role involves handling client queries, ensuring adherence to SOPs and SLAs, and contributing to smooth day-to-day operations.

*Key Responsibilities*

* Provide excellent customer service via phone and email

* Handle email correspondences and coordinate with internal & external stakeholders

* Resolve customer issues efficiently while maintaining a positive approach

* Ensure all outputs meet quality standards, SOPs, and SLAs

* Assist in testing and supporting new systems/tools

* Perform ad-hoc operational tasks as assigned

* Collaborate with the team to achieve contact center KPIs

*Technical Skills*

Proficiency in MS Office (Excel, Word)

*Core Skills*

* Fluent in English, and Mandarin (written & spoken) – mandatory

* Strong communication and interpersonal skills

* Good problem-solving and analytical abilities

* Detail-oriented with high integrity and compliance mindset

* Strong organizational and time management skills

* Ability to work independently and within deadlines (TATs)

* Comfortable working in a high-pressure environment

* Strong team player with a proactive attitude

Pay: Up to RM4,500.00 per month

Benefits:

• Health insurance

Application Question(s):

• Do you have experience/Knowledge in Insurance Domain

Language:

• Mandarin (Required)

Work Location: In person