- Kuala Lumpur Federal Territory Malaysia
Tata Consultancy Services Hiring! Full Time Service Desk Analyst in Federal Territory - Ricebowl
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Job Description
Responsibilities
- Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2.
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity, PCs, and VPN connectivity
- Experience on Remote Desktop Client Software’s
- Ability to resolve and or provide work around
- Anticipate customer needs and proactively identifies solutions
- Enthusiastic Maintain high customer / end user satisfaction
- Strong in Communication skills and inter-personal skills.
- Should have good experience in troubleshooting hardware issues for both desktops and laptops.
- Should have experience in Active Directory and desktop engineering
- Hands on experience on VMware and VDI troubleshooting.
- Languages Support.
Location
Kuala Lumpur
Job Function
IT INFRASTRUCTURE SERVICES
Role
Engineer
Job Id
417739
Desired Skills
IT IS_Service Desk
Desired Candidate Profile
Qualifications : Undergraduate
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