- Kuala Lumpur Federal Territory Malaysia
HCLTech Hiring! Full Time Administrator (Support - Operations) in Federal Territory - Ricebowl
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Working Location
Job Description
Responsibilities
Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
************* ************* .unify-apply-now: focus, ************* ************* ************* ************* .unify-apply-now: focus, ************* ************* .unify-apply-
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