RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time Business Analyst in Selangor - Ricebowl

Job Title: Business Analyst

Location: KL , Malaysia

Experience - 4+ years

Job Description -

Education: Bachelors degree in IT, Computer Science, Business, or a related technical field.

Experience: 4+ years in IT Operations, Business Analysis, or System Support roles.

Domain Knowledge: Proven track record supporting enterprise level applications (POS experience in a retail/FMCG environment is highly regarded).

Key Responsibilities

1. Operational Excellence & BAU Leadership

• Service Ownership: Lead the daily operations of business systems, ensuring high availability and reliability for end users.
• Incident & Request Management: Triage and resolve support tickets, managing the lifecycle of issues from initial report to final resolution.
• Access Governance: Oversee user provisioning and authentication workflows, ensuring strict adherence to security and compliance protocols.

2. POS Strategy & Vendor Management

• System Health: Monitor and optimize the performance of POS systems across our FMCG network.
• Partner Collaboration: Act as the primary technical liaison for external POS vendors, holding them accountable to SLAs and validating the quality of their deliverables.

3. Data & Technical Analytics

• SQL Mastery: Write and refine complex SQL queries to troubleshoot system anomalies, generate custom reports, and perform deep dive data forensics.
• Integrity Assurance: Work alongside technical teams to investigate data discrepancies and ensure the "source of truth" remains accurate across platforms.

4. Automation & Continuous Improvement

• Process Re engineering: Identify "friction points" in daily operations and design automation solutions to eliminate repetitive manual tasks.
• Knowledge Management: Create and maintain robust documentation for configurations and operational procedures to build a scalable knowledge base.

5. Stakeholder & Change Management

• Business Alignment: Partner with cross functional leaders to translate business needs into technical requirements for system enhancements.

Change Advocacy: Support the rollout of system updates, ensuring users are informed, trained, and supported during transitions

About CLPS RiDiK:

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

We will review applications on a rolling basis until 22th June 2026 and early submissions are encouraged. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.