- Singapore
全职 Retail Supervisor | Orchard 工作, 薪水, CHRIS HUNTER PTE. LTD. 公司招聘中 - Ricebowl
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Job Description & Requirements
Job Title : Retail Advisor (Supervisor) - for Toys Department or Household
Job Location : Orchard
Working Hours : Morning (9:30am - 6:30pm ) & Afternoon ( 12:30 - 9:30pm) ; 5 days work week inclusive weekends and public holidays
Benefits: Basic + Allowances+ AWS + Variable bonuses
Duties And Responsibilities – Retail Advisor
Sales Operation and Customer Service
Job Title : Retail Advisor (Supervisor) - for Toys Department or Household
Job Location : Orchard
Working Hours : Morning (9:30am - 6:30pm ) & Afternoon ( 12:30 - 9:30pm) ; 5 days work week inclusive weekends and public holidays
Benefits: Basic + Allowances+ AWS + Variable bonuses
Duties And Responsibilities – Retail Advisor
Sales Operation and Customer Service
- Attend to customers individually, provide latest information and advice on fashion / product trends, wardrobe-coordination, usage of products, etc. Practice complementary sale (ie., recommend tie to go with shirt).
- Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
- Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
- Handle and resolve customers’ feedback / complaints; feedback to manager/s on customer’s comments.
- Provide support in the following areas:-
- Cashiering duties
- Stock control
- Housekeeping
- Merchandise display
- Security measures on the sales floor
- Market information, customer feedback to superiors
- Sales administrative procedures
- Online store sales operation
- Digital marketing
- Display merchandise according to theme or concept from A&P department.
- Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point-of-sale, posters and publicity on the effectiveness of A&P programs.
- Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/soiled merchandise.
- Check price-tags.
- Provide OJT (Mentorship) and train retail staff and promoters on the following :-
- provision of quality service to customers
- selling techniques and merchandise knowledge
- behave according to business etiquettes and standards set by the company
- POS training
- abide by company’s grooming standards
- adhere to company policies, rules and regulations
- Monitor and control changing-room procedures.
- Ensure that retail staff and promoters observe safety and security procedures.
- Report any shoplifting case and/or suspicious characters to superior or security personnel.
- Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.
- Daily sales records.
- Monitor / check staff attendance against duty rosters
- Any other job-related duties as and when assigned by the company.
重要安全守则
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