Nexroar Hiring! Full Time IT Service desk Team lead in Federal Territory, Earn up to MYR 8,400 - Ricebowl

Job Responsibilities • Day to day management of the helpdesk. • Lead the Service Desk team, providing guidance and direction to achieve departmental goals. • Performance management of Service Desk Analysts. • Responsible for recruitment and has a part to play in, induction, training, appraisal and one to ones. • Stay abreast of industry best practices and emerging technologies related to end user computing. • Required to take calls and actions tickets if & when necessary. • Dealing with client escalations. • Quality monitoring via ticket quality & phone quality checks to ensure compliance and a high standard of performance. • Tracking resolution of all open Service Desk incidents and service requests to ensure that Service Level Agreement targets are achieved and whenever possible exceeded.

Pay: RM6,000.00 - RM8,400.00 per month

Application Question(s):

• How many years of experience do you have IT service desk team lead?

Work Location: In person