Job Description
- Work as a member of the corporate IT Dept., supporting employees (IT users) in Singapore main office,
co-located associate companies, and regional entities (branches and subsidiaries across Asia & Oceania)
- Support regional entities to execute IT projects in areas such as IT replacement, security, infrastructure, and efficiency improvement (which are leaded by HQ)
- including business travel when necessary
- Collaborate with internal teams, related departments, and vendors to successfully execute IT projects
- Report and escalate issues to management in a timely manner
- Support security assessments conducted by Headquarters on a regular basis for regional entities
- Comprehend the Marubeni Group IT Governance Policy and assist regional offices in aligning their IT environments with these requirements
- Serve as a liaison between HQ and local staff to ensure smooth assessment processes and provide customized support to each local office
- Support and follow up with end-users (primarily in regional entities) during the replacement or deployment of IT tools and servers by HQ to strengthen IT security and governance
- Discuss with the service vendor and follow up on enhancements and improvements to enhance service quality
- Provide consultation and support to regional entities facing IT issues, office relocations, or new system implementations
Job Requirements
- Over 5 years experience in a corporate IT Dept.
- Basic knowledge of IT infrastructure, security, and networks (in-depth technical knowledge is not required)
- Experience with the following IT services/products is advantageous, with underlined items being our primary tools:
・ Microsoft : Windows11 , M365 , O365 , TeamsPhone , Intune , Azure AD , Copilot, Defender
・ Apple : iPhone , iPad
・ Cloud Storage and Services : Box , AWS
・ ERP : SAP(ECC6.0, S/4 HANA Cloud)
・ eSignature : DocuSign, BoxSign
・ RPA : UI Path
・ Workflow : Jobcan
. Network Security : FortiGate , FortiAnalyzer, SentinelOne
・ Network Infrastructure : Corporate network (IP-VPN, Internet VPN, Local break out)
・ VPN Access Tool : FortiClient, Akamai EAA etc
- Basic Proficiency in Japanese language to liaise with Japanese speaking stakeholders
- Willing to learn new things proactively and manage assigned task independently
- Bright and positive attitude to build relationships with different stakeholders.
- Experience with project management will be preferred
- Excellent communication skills
- Ability to handle multitask jobs with minimal supervision
- Ability to think from a user's perspective and support