Paydaes HRMS Hiring! Full Time Management Information System Executive in Selangor - Ricebowl

Key Responsibilities 

1. Technical Support & Troubleshooting  

• Provide technical support for computer systems, software, and hardware issues.  
• Respond to technical queries from internal staff via phone, email, or in person.  
• Troubleshoot and resolve LAN, WAN, and other system-related problems.  
• Run diagnostic programs to identify, isolate, and resolve technical issues.  
• Guide users through the problem-solving process and follow up to confirm issue resolution.  

2. IT Infrastructure & Peripheral Management  

• Maintain the daily performance, stability, and reliability of computer systems.  
• Install, configure, and maintain computer peripherals, network printers, and office hardware for users.  
• Ensure full network, color, and printing compatibility for a mixed-OS workspace supporting both Windows and macOS (MacBook) systems.  
• Coordinate with external technical vendors for hardware leasing (e.g., office copiers/printers) and equipment maintenance.  
• Lead technical upgrades and workspace scaling projects (eg., assessing, proposing and deploying new office hardware/infrastructure); evaluate vendor contracts to optimize cost and performance. 

3. Asset Management & Security Governance  

• Track, audit, and manage the full lifecycle of all corporate IT assets using the internal Asset Tracking System.  
• Execute strict IT offboarding protocols for departing employees, including the immediate revocation of system credentials, data wiping, and coordinate the removal of facility/biometric access permissions on the same day.  
• Manage identity, user permissions, and multi-factor authentication (MFA) within Microsoft Entra ID (Azure AD) and Microsoft Intune.  
• Design, continuously audit, and enforce enterprise-grade asset tracking workflows and offboarding protocols to eliminate compliance risks. 

4. Documentation & Compliance  

• Ensure technical documentation, knowledge bases, and inventory lists are kept up to date.  
• Perform regular system housekeeping and compliance audits. 
• Draft, publish, and secure stakeholder alignment for formal IT Standard Operating Procedures (SOP), ensuring organization-wide compliance with internal and external audits during periods of restricting or growth. 
• Assist with ad-hoc operational tasks assigned by the immediate superior.  

Key Requirements 

• Education: Diploma or Degree in Computer Science, Information Technology, or a closely related field.  
• Experience: At least 3 years of relevant working experience in a similar technical helpdesk or systems administration role.  
• Enterprise Systems & Microsoft 365 Cloud Ecosystem: Proficiency in Microsoft Intune / Microsoft Endpoint Admin Center / Microsoft Azure; hands-on experience with Microsoft 365 core applications and administration; familiarity with Exchange Server management.  
• Cross-Platform Competency: Proven capability in configuring, deploying, and diagnosing macOS devices alongside traditional Windows endpoints.  
• Access Control: Familiarity with managing physical security access systems (e.g., thumbprint registration/biometrics) and digital identity lifecycles.