Tata Consultancy Services Hiring! Full Time Senior Technical Analyst in Federal Territory - Ricebowl

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below

Role: Senior Technical Analyst

Location: Kuala Lumpur, Malaysia.

Job Description:

Performs Local IT daily activities as per checklist accurately and timely.

· Local IT support daily activities:

Incident resolution escalated by IT Helpdesk Manage incidents/service request related any

Provide technical support for Townhall, Job Fair and meeting/training rooms setup

Deployment and movement of physical assets

Asset management (inventory update, tracking etc, reconciliations)

· Ensuring the team KPI/KQI’s are met as per incident SLA

· Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition

· Support DRP/BCP requirement in the organization

· Analyse and escalate issues if required to Support teams for resolutions.

· Develops and maintains technical procedures and user guides.

· Ensure appropriate communication to users on any issue arise.

· Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.

· Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software fault.

· Keep records of all IT assets (receiving, faulty, repairing, relocate)

· Participate into the resolution and follow up of any items identified by the Audit.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.