ES Foundry Hiring! Full Time IT Application Engineer in Melaka - Ricebowl

Key Responsibilities:

• Participate in system requirement, design, implementation, testing and support of application solutions.
• Provide day-to-day application support, including incident resolution, root cause analysis, and performance optimization
• Develop and maintain integrations between disparate systems, reports, or APIs.
• Work closely with business users to gather requirements, analyze gaps, and translate business needs into technical solutions.
• Develop and maintain technical documentation, user guides, and standard operating procedures.
• Partner with solution vendors to review new features, provide actionable feedback and influence enhancements that align with business objectives.
• Apply strong analytical thinking to identify optimization opportunities and propose innovative solutions that enhance system performance and streamline processes.
• Design, execute, and manage detailed test cases covering functional and non-functional scenarios.
• Lead and coordinate User Acceptance Testing (UAT) sessions to ensure solutions meet quality and business objectives.
• Collaborate with vendor technical teams and digital partners during testing phases and conduct post-launch verification to confirm successful implementation and system stability.
• Ensure data integrity, system availability, security compliance, and adherence to internal IT standards and policies.
• Monitor application performance and proactively identify opportunities for automation and process improvement.

Qualifications and Skills:

• Degree in Software Engineering, Computer Science or related fields is preferred
• 2-3 years of experience in software application support, Business Analyst or in a similar role.
• Experience with integrations, APIs and web services
• Knowledge on Oracle NetSuite (ERP, CRM, WMS), HRMS, CMMS and other business-related applications are great additions
• Strong understanding of application architecture, databases, and system integration concepts.
• Proficiency in troubleshooting application issues and performing root cause analysis.
• Ability to develop innovative approaches to complex design problems
• Time management to meet deadlines
• Strong desire for ownership of assigned tasks and problem solve
• Excellent written and oral communication skills
• Ability to work independently and collaboratively in a cross-functional team environment.
• Familiarity with IT service management practices (e.g., incident, change, and problem management).