Kensington Green Specialist Centre Hiring! Full Time Support Services Officer in Johor - Ricebowl

JOB RESPONSIBILITIES

• Coordinate and monitor the daily operations of housekeeping, linen, pest control, waste management, security services and other support services.
• Conduct routine inspections to ensure cleanliness, safety, security and service quality standards are maintained throughout the hospital.
• Liaise with outsourced service providers and follow up on operational issues, service requests and performance improvement initiatives.
• Monitor the performance of housekeeping, security, linen, pest control and waste management vendors to ensure compliance with contractual requirements and hospital standards.
• Handle and resolve complaints related to support services in a timely and professional manner.
• Assist in the investigation and follow-up of incidents related to safety, security and support services operations.
• Prepare reports, maintain records and monitor departmental Key Performance Indicators (KPIs).
• Assist in regulatory audits, accreditation exercises and compliance requirements.
• Support the development, implementation and review of departmental policies, SOPs and operational workflows.
• Monitor inventory and utilisation of housekeeping and linen supplies.
• Coordinate departmental meetings, training programmes and service improvement projects.
• Work closely with various departments to ensure smooth hospital operations and a positive patient experience.

REQUIREMENT

• Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 1–3 years of working experience in healthcare, hospitality, facilities management or support services operations.
• Good communication, coordination and problem-solving skills.
• Able to work independently and manage multiple tasks effectively.
• Proficient in Microsoft Office applications.
• Experience in hospital operations, vendor management, security management or accreditation processes will be an added advantage.
• Knowledge of scheduled waste management, environmental compliance and workplace safety requirements is preferred.
• Candidates certified as a Scheduled Waste Competent Person (CePSWaM) or with relevant experience in scheduled waste management will have an added advantage.

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person