HAAS TECNHOLOGIES SDN BHD Hiring! Full Time Senior Engineer in Federal Territory, Earn up to MYR 12,000 - Ricebowl

• In charge of Support Operations and maintaining good rapport with the customers.
• Ensure all SLA are met effectively giving good customer experience.
• Ensure Preventive Maintenance are carried out according to schedule for all customers.
• Monitor and resolve issues with customer systems
• Maintain a 90% customer satisfaction rating
• Guide and coach technical team members to achieve objectives
• Participate in internal projects for next generation solutions
• Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned
• Assist delivery team when needed.

Job Requirement:

• Bachelor's degree in computer science, Information Technology, Engineering, or related field
• Minimum 5 years of experience in cloud or technical engineering roles
• Strong experience in delivering cloud-based solutions and technical suppor
• Proficiency in cloud platforms (Sangfor, Azure Local, S2D or VMWare is preferred)
• Experience in Veeam Backup and Replicatio or Sangfor Backup, ADR
• Strong analytical, troubleshooting, and problem-solving skills.
• Good understanding of system operations and service reliability
• Strong communication and teamwork abilities
• Experience in mentoring or guiding junior engineers is an advantage
• Continuous learning mindset with focus on certifications and emerging technologies.

Pay: RM10,000.00 - RM12,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance

Work Location: In person