全职 Customer Service Executive Jobs, salary up to MYR 6,000 in Versatile Creation Sdn Bhd Simpang Ampat - Ricebowl

Job Responsibilities:

• Responsible for overall Customer Service functions. Receive customer or sales representative Principles inquiries regarding the company’s products and/or services.
• Review inquiry and research to obtain necessary information from policies, procedures, and other documentation.
• Coordinate problem resolution with appropriate department(s).
• Inform customer of response and/or problem resolution.
• Train and provide guidance to the team on standard processes and protocols.
• Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools to fully understand customer’s application(s).
• Assist in product selection, sizing, configuration, and pricing of Brooks products to fit customer’s application(s).
• Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.
• Maintain product-specific database. Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.
• Keep current with technological and competitive developments and customer portal sites.
• Participate in cross-functional, Company continuous improvement initiatives to improve customer satisfaction.
• Participate in root cause analysis when order discrepancies take place.

Job Requirements:

• Bachelor’s degree in any related field.
• 3-5 years’ experience will be a great match, but can consider higher experience if salary within range
• Experienced working in a fast-paced environment.
• Experienced working in US based MNC is added advantage

Pay: RM4,500.00 - RM6,000.00 per month

Work Location: In person