Shangri-La Group Hiring! Full Time Customer Service Executive in Federal Territory - Ricebowl

About the Company

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPE

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What will you

• do?
  Accountable for accurately recording customer transactions/bookings using reservation syst
• ems.Handle all customer inquiries and requests in a professional and courteous manner via email, chat, call or any other method of communicat
• ion.Be well versed in the facilities and services offered by all Shangri-La Hotels & Resorts. Recognize the customer’s circumstance and provide the right information/offer the best rem
• edy.Provide a timely response to every complaint/issue raised by custom
• ers.Helps to generate revenue by cross-selling or upsell
• ing.Meeting or exceeding the KPIs set to ensure that the appropriate and acceptable levels of performance are maintai

ned.

What are we lookin

• g for?Preferably min 1year experience in contact centre, hospitality, travel agency and customer service
• role.SPM/Diploma /Degree holder in any discipline or equivalent qualification with relevant working exper
• ience.Fresh graduates are highly encouraged to
• apply.Pleasant personality with good communication s
• kills.Computer literate and internet
• savvy.Positive attitude and a team player with passion for delivering World Class customer se
• rvice.Ability to work under pressure to meet or exceed set performance stan
• dards.Good command of spoken and written En
• glish.Ability to converse and/or write in Mandarin/Cantonese to serve specific markets and engage with Mandarin/Cantonese speaking clients and stakeho
• lders.Willing to work in a shift enviro
• nment.Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be consi

dered.

What's in It

• for You?Complimentary stays and attractive staff rate at any of our participating hotels wo
• rldwide.5-day work week (shif
• t-based)Competitive monthly salary of up to RM4,500, inclusive of meal, shift, transport, and language all
• owances.Discretionary performance-based bonuses and inc
• entives.Paid training programs and opportunities for career deve
• lopment.Comprehensive coverage includes SOCSO, EPF, EIS, and medical in
• surance.Annual preventive health s