SM Universe (Singapore) Hiring! Full Time Merchandising Intern in - Ricebowl

About SM Universe (Singapore) Merchandise Store

SM Universe (Singapore) Merchandise Store is part of SM Universe Singapore, the first official overseas training academy of SM Entertainment. Located at *SCAPE, we offer official K-pop albums, merchandise, fanlights, collectibles, and exclusive SM Universe products, serving fans and the wider K-culture community.

Role Overview

We are seeking a passionate and outgoing Merchandising Intern to support our retail, merchandising, and sales operations. This role combines product merchandising with social media marketing, with a strong focus on creating content for Instagram, TikTok and more to help showcase official merchandise and drive sales.

This internship is ideal for someone who loves K-pop, enjoys interacting with people, and is comfortable presenting products live on camera.

Please note that this role is on-site in Singapore and successful candidates have to report to the SM Universe office at 2 Orchard Link for work.

Key Responsibilities

Merchandising & Retail Operations

• Assist with product merchandising, visual displays, and store presentation
• Support inventory management, stock replenishment, and product organisation
• Assist in merchandise launches, pre-orders, and new product arrivals
• Support online and offline retail operations when required
• Monitor K-pop merchandise trends and provide insights on fan demand

Social Media Marketing & Content Creation

• Strategise, create content for the merchandise store's Instagram and TikTok
• Host and co-host TikTok livestream sessions featuring albums, merchandise, fanlights, collectibles, and exclusive products
• Assist with livestream setup, product preparation, and operational coordination
• Monitor livestream performance and identify opportunities to improve engagement and sales conversion
• Engage viewers through product demonstrations, fan discussions, and live interactions
• Answer customer enquiries during livestreams and provide product recommendations
• Support planning and execution of livestream campaigns, promotions, and sales events
• Maintain a positive, energetic, and professional on-camera presence

Customer Engagement

• Interact with customers both online and in-store to enhance their shopping experience
• Gather customer feedback and insights to support merchandising decisions

Requirements

• Passionate about K-pop, entertainment, and fan culture
• Proficient in Capcut, Canva, Hitpay and other content creation software
• Comfortable speaking on camera and engaging with live audiences
• Confident, energetic, and personable personality
• Strong communication and presentation skills
• Able to think quickly and interact naturally during live sessions
• Familiarity with TikTok, TikTok Shop, or livestream platforms is advantageous
• Able to work independently and as part of a team in a fast-paced environment
• Commit to working 4 weekdays and 1 weekends or 3 weekdays and 2 weekends
• Bonus if you are proficient in Korean language

Email your CV including a short introduction of why you'd like to join us and how you can contribute to SM Universe's Merchandise Store to *************

Only shortlisted applicants will be contacted.