- Kulim Kedah Malaysia
Hi-P International Hiring! Full Time Customer Service Executive in Kedah - Ricebowl
Working Location
Job Description
Responsibilities
- Act as the main point of contact for customers regarding orders, delivery schedules, and inquiries.
- Receive, review, and process customer purchase orders (PO) and forecasts in the system.
- Coordinate with Production Planner, Purchasing, Warehouse, and Logistics to ensure on-time delivery.
- Monitor order status and proactively update customers on delivery commitments, delays, or changes.
- Manage customer backlog, shipment schedules, and order fulfillment status.
- Prepare and issue sales orders, delivery schedules, and shipping documentation.
- Follow up on urgent orders, pull-in/push-out requests, and ensure alignment with internal teams.
- Handle customer complaints or issues (e.g., delivery delays, shortages) and coordinate for resolution.
- Maintain accurate records in ERP system (orders, forecasts, shipments).
- Support monthly sales reporting and demand tracking.
- Build and maintain good relationships with customers to ensure satisfaction and retention.
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