Key Responsibilities
Operations Management
• Oversee daily restaurant operations to ensure smooth opening, service, and closing procedures.
• Maintain food and beverage quality, presentation, and consistency.
• Coordinate effectively between front-of-house and back-of-house teams.
• Ensure cleanliness, safety, and compliance with health regulations.
Staff Leadership & Management
• Lead, motivate, and manage the service team.
• Recruit, train, and develop team members.
• Prepare and manage staff rosters and schedules.
• Conduct performance reviews and provide constructive feedback.
Financial & Inventory Control
• Monitor daily sales, expenses, and overall profitability.
• Manage ordering, inventory levels, and stock rotation.
• Implement cost control measures to maintain budget targets.
Customer Service Excellence
• Ensure all guests have an exceptional dining experience.
• Address and resolve customer complaints or issues promptly.
• Foster a customer-focused culture among staff.
• Gather customer feedback and implement improvements.
Marketing & Promotions
• Support the execution of promotions, special events, and marketing campaigns to drive sales.
• Monitor local market trends and competitor activities.
Compliance & Standards
• Ensure adherence to company policies, brand standards, and procedures.
• Maintain accurate records (e.g., attendance, safety checks, maintenance reports).
• Comply with local licensing, hygiene, and safety regulations.