全职 Field Technician Jobs, salary up to SGD 2,500 in WEST SIRIUS ENGINEERING SERVICES PTE. LTD. - Ricebowl

About the Role

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This is a junior role suitable for fresh graduates or candidates with basic technical skills and willingness to learn.

Key Responsibilities

POS Terminal Installation & Support

• Install, replace, swap or collect POS terminals at merchant locations.

• Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.

• Guide merchants on basic terminal usage.

• Collect service acknowledgements and installation records.

Basic Troubleshooting

• Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.

• Determine if issues can be resolved onsite or require escalation.

• Replace, reset or collect devices where necessary.

Merchant & Field Support

• Attend onsite support requests within required timelines.

• Communicate professionally with merchants and provide job updates.

• Escalate urgent or unresolved issues promptly.

Reporting & Documentation

• Update service records after each job.

• Record merchant details, terminal serial numbers, issues and actions taken.

• Submit photos, forms and daily service updates where required.

Qualifications

• Nitec or Diploma in Electronics, IT, Engineering or related fields.

• Able to communicate in English and Mandarin.

• Possess own motorbike and willing to travel for onsite support.

• Basic computer and mobile app skills.

• Responsible, punctual and willing to learn.

Good to haves

• Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.

• Comfortable interacting with merchants and customers onsite.

• Able to follow SOPs and troubleshooting guides.

• Familiar with WhatsApp, email or ticketing systems for job updates.

Fresh graduates are welcome to apply. Training will be provided.