Second Talent Hiring! Full Time Account Manager in Selangor - Ricebowl

Role Purpose

The Account Manager is responsible for maintaining and growing relationships with existing clients, ensuring customer satisfaction, and acting as the main point of contact between the company and its clients. The role focuses on retention, upselling, and delivering value through excellent service.

Key Responsibilitie

• sClient relationship management: Serve as the primary contact for assigned accounts, building trust and long-term partnerships
• .Account growth: Identify opportunities to upsell or cross-sell products and services
• .Customer support: Resolve client issues promptly and ensure service delivery meets expectations
• .Contract management: Oversee renewals, negotiations, and compliance with agreements
• .Performance monitoring: Track account health, usage, and satisfaction metrics
• .Collaboration: Work closely with sales, product, and operations teams to deliver solutions
• .Reporting: Provide regular updates on account status, risks, and opportunities

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Requiremen

• tsBachelor’s degree in Business, Marketing, or related fiel
• d.2–4 years of experience in account management, customer success, or sale
• s.Strong interpersonal and communication skill
• s.Ability to manage multiple accounts simultaneousl
• y.Analytical mindset with attention to detai
• l.Proven ability to meet client satisfaction and retention goal

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Preferred Ski

• llsExperience in the company’s industry (e.g., IT, consulting, manufacturin
• g).Familiarity with CRM tools (Salesforce, HubSpo
• t).Negotiation and conflict resolution skil
• ls.Ability to work under pressure and meet deadlin