Agensi Pekerjaan Inter Island Hiring! Full Time Service Desk Engineer in Selangor, Earn up to MYR 5,000 - Ricebowl

Role Overview

We are seeking a Service Desk Engineer to provide first-level IT support to end users and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware, software, network, and remote access issues while delivering excellent customer service.

This position requires communication with Mandarin-speaking users through phone calls, emails, and ticketing systems. Candidates should be comfortable providing technical assistance in both English and Mandarin.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing systems.
• Diagnose and resolve issues related to desktops, laptops, VDI, and end-user computing devices.
• Troubleshoot hardware, software, network connectivity, and VPN-related issues.
• Support Active Directory administration, including user account and access management.
• Perform remote troubleshooting using Remote Desktop and other support tools.
• Log, track, and manage incidents and service requests according to SLA requirements.
• Escalate unresolved issues to the appropriate support teams when necessary.
• Provide workarounds and solutions to minimize business disruption.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Deliver excellent customer service and ensure high levels of end-user satisfaction.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in Service Desk, Helpdesk, Desktop Support, or Technical Support.
• Strong knowledge of end-user computing devices, including desktops, laptops, and VDI environments.
• Experience troubleshooting hardware, software, VPN, and network connectivity issues.
• Hands-on experience with Active Directory administration and desktop support.
• Experience supporting VMware and VDI environments is preferred.
• Familiarity with Remote Desktop and remote support tools.
• Excellent troubleshooting, communication, and interpersonal skills.

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person