Techify Care Hiring! Full Time Desktop Support Specialist in Federal Territory - Ricebowl

Job Description – Desktop Support Specialist

Position: Desktop Support Specialist

Experience Required: 3–8 Years

Location: KL Malaysia

Employment Type: Full-Time

Shift: General

Job Summary

We are seeking a skilled and customer-focused Desktop Support Specialist with 3–8 years of experience in IT support and end-user computing. The ideal candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, managing desktop environments, and ensuring a high level of user satisfaction across the organization.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support and administer Windows 10/11 environments.
• Configure and support Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
• Manage user accounts, permissions, and access requests through Active Directory.
• Support remote users using remote access and remote troubleshooting tools.
• Perform system imaging, deployment, upgrades, and asset management activities.
• Troubleshoot VPN, Wi-Fi, and basic network-related issues.
• Coordinate with infrastructure, server, network, and security teams for issue resolution.
• Maintain accurate documentation of incidents, service requests, and technical procedures.
• Ensure compliance with IT policies, security standards, and software licensing requirements.
• Support onboarding and offboarding activities, including device provisioning and account setup.

Required SkillsTechnical Skills

• Windows 10/11 Administration and Support
• Microsoft Office 365 Suite
• Active Directory User Administration
• Outlook Configuration and Troubleshooting
• Hardware and Software Troubleshooting
• Laptop/Desktop Deployment and Imaging
• Printer and Peripheral Support
• Remote Support Tools
• Basic Networking (TCP/IP, DNS, DHCP, VPN)
• ITSM/Ticketing Tools (ServiceNow, Jira, Remedy, etc