Tiong Nam Logistics Hiring! Full Time Customer Service Assistant in Johor - Ricebowl

Job Responsibilities :

• Handle daily customer bookings and respond to customer emails in a timely and professional manner.

• Key in bookings into the system, prepare declaration documents, and arrange advance payment collection.

• Coordinate with internal departments to ensure pickups and deliveries are scheduled according to customer requirements.

• Track and follow up on shipments from warehouse to final delivery and provide shipment status updates to customers.

• Attend to shipment issues, coordinate with relevant departments to resolve problems efficiently while maintaining professionalism and patience.

• Prepare shipment reports and ensure timely submission to internal and external parties.

• Attend customer meetings and manage new shipments once business is awarded to the company.

• Perform any ad-hoc tasks assigned by the superior.

Job Requirements:

• Minimum Diploma in any related field.

• Have 1–2 years of working experience in customer service or logistics is preferred.

• Fresh graduates are encouraged to apply.

• Fluent in English (written and spoken).

• Proficient in Microsoft Office and computer literate.