U Mobile Hiring! Full Time Branch Manager in Johor - Ricebowl

Closing Date : 30/06/2026

Responsibilities

• Sales & Performance Management: Set daily/weekly sales targets and ensure achievement; analyse sales data and market trends to identify growth opportunities and implement localized sales strategies; manage store budgets and control expenses to maintain profitability.
• Team Leadership & Development: Lead, motivate and develop the store team (Assistant Store Managers, Sales Associates/Agents); conduct regular team meetings and performance reviews; oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Customer Service & Experience: Ensure excellent customer service is provided; resolve customer complaints and ensure satisfaction; handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Store Operations & Compliance: Manage day‑to‑day store operations, including opening/closing, cash handling, inventory control, stock levels, visual merchandising and cleanliness; implement company policies, procedures, and promotions effectively; ensure compliance with all health, safety, and security regulations within the store.
• Communication & Collaboration: Report store performance and operational issues to the Area Manager; collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level; maintain up‑to‑date knowledge of U Mobile products and services as well as competitor offerings.

Benefits

• Comprehensive medical, dental, optical and insurance benefits.
• Flexible working hours arrangements.
• Staff line and device subsidy.
• Smart casual attire.
• Child parental care leave.
• Convenient location with access to public transport.
• Special employee discounts for selected F&B brands.

Requirements

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3-5 years of relevant working experience in sales or customer service roles, preferably in the telecommunications industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions‑oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point‑of‑sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast‑paced, high‑pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.