Swan Garden Hotel Hiring! Full Time Hotel Room Controller in Melaka - Ricebowl

Key Responsibilities

A. Room Inventory Management & Status

• Monitor and control daily room status through Property Management System (PMS).

• Ensure room status is updated accurately and promptly.

• Monitor Vacant Clean (VC),Vacant Ready (VR) Vacant Dirty (VD), Occupied Clean (OC), Occupied Dirty (OD), Out of Order (OOO) and Out of Inventory (OOI) rooms.

• Coordinate room availability and readiness with Front Office and Housekeeping Supervisors.

• Prioritize room cleaning based on arrivals, departures, VIPs and operational needs.

• Follow up on room cleaning progress throughout the day.

• Ensure rooms are ready according to hotel check-in standards.

• Assist in reducing guest wait times by accelerating room turnover.

B. Room Discrepancy Control

• Conduct daily room discrepancy checks between Housekeeping and Front Office records.

• Investigate occupancy discrepancies, sleepers, skippers, and unexpected room status issues.

• Report unresolved discrepancies to the Assistant Executive Housekeeper and relevant departments.

• Maintain records of discrepancies and corrective actions taken.

C. Maintenance Coordination

• Receive maintenance requests and defect reports from Housekeeping and other departments.

• Create, update and monitor maintenance work orders.

• Coordinate repair schedules with the Maintenance Department.

• Follow up on outstanding maintenance requests and ensure timely completion.

• Monitor room defects that may affect room availability and guest comfort.

• Escalate urgent maintenance issues that affect hotel operations.

• Coordinate room inspections after repairs are completed prior to releasing rooms for sale.

• Ensure repaired rooms are returned to inventory promptly.

• Compile expenses,material usage,defect trend by category and inventory record.

• Prepare defect analysis and preventive maintenance.

• Assist in compiling information and supporting document required by government authorities and regular agency (BOMBA,JKKP)

D. OOO/OOS Room Management

• Maintain accurate records of all Out of Order (OOO) and Out of Service (OOS) rooms.

• Track repair progress and estimated completion dates.

• Prepare daily reports on OOO/OOS room status.

• Follow up with Maintenance Department on pending repairs.

• Coordinate release of rooms back into available inventory after inspection and approval.

E.  Administrative Support

• Maintain departmental records, files, and operational documentation.

• Prepare daily housekeeping reports and room status summaries.

• Assist in preparing monthly operational reports.

• Maintain defect logs, room history records, and maintenance tracking reports.

• Update departmental databases and filing systems.

• Support scheduling, attendance records, and overtime documentation when required.

F. Communication & Coordination

• Act as the main communication link between Housekeeping, Front Office, and Maintenance Departments.

• Attend daily operational briefings and provide room status updates.

• Communicate room readiness and maintenance progress to relevant departments.

• Assist in coordinating VIP arrivals, group arrivals, and special room requests.

• Escalate operational issues that may affect guest satisfaction or hotel revenue.

G. Inventory & Asset Monitoring

• Monitor housekeeping equipment and report any defects.

• Coordinate repair and replacement of damaged room items.

• Assist in tracking housekeeping supplies and operational materials.

• Ensure proper documentation of damaged or missing hotel assets.

H. Health, Safety & Compliance

• Ensure compliance with hotel policies, procedures, and safety standards.

• Report safety hazards and operational risks immediately.

• Support emergency response procedures when required.

• Maintain confidentiality of hotel and guest information.