Platinum Lifestyle Corporation Hiring! Full Time Insurance Claim Advisor in Pulau Pinang - Ricebowl

Handle motor insurance claims and coordinate between customers, insurance companies, and workshop teams to ensure smooth claim approval and vehicle repair process.

• Assist customers in opening motor insurance claims

• Explain claim process, coverage, and requirements to customers

• Check and collect complete claim documents from customers

• Prepare and submit insurance claim applications

• Follow up with insurance companies on claim status and approval

• Arrange vehicle inspection with insurance adjusters

• Coordinate with workshop team for repair estimation and job progress

• Ensure repair quotation matches insurance requirements

• Update customers regularly on claim and repair status

• Handle communication between insurer, customer, and workshop

• Monitor claim approval delays and escalate when needed

• Ensure all claims are processed according to company and insurer procedures

• Maintain proper records of claims, approvals, invoices, and reports

• Assist in preparing documents for final billing and settlement

• Support customer complaints or claim-related issues professionally

• Ensure timely closure of claims and proper handover after repairs

• Diploma or Degree (preferred)

• 1–3 years experience in automotive / insurance / service advisor role

• Basic knowledge of motor insurance claims and vehicle repair process

• Good communication and coordination skills

• Organized and detail-oriented

• Able to manage multiple claims at the same time