PREEMINENT AUTO SDN BHD Hiring! Full Time Service Advisor in Johor - Ricebowl

Key Responsibilities

1. Customer Service & Vehicle Consultation

• Greet customers and understand their vehicle service or repair requirements.

• Conduct preliminary vehicle inspections together with customers when necessary.

• Provide professional advice on maintenance schedules, repair recommendations, and service packages.

• Explain service procedures, estimated costs, and expected completion time clearly to customers.

2. Service Booking & Repair Order Management

• Manage service appointments and ensure accurate service booking records.

• Prepare and process repair orders (RO) accurately with complete service details.

• Ensure all service requests, parts requirements, and labour details are properly documented.

3. Service Coordination

• Coordinate closely with technicians and the parts department to ensure efficient workflow.

• Monitor service progress and update customers on repair status or additional required work.

• Ensure vehicles are serviced according to manufacturer and dealership standards.

4. Aftersales Revenue & Upselling

• Recommend appropriate maintenance services, service packages, accessories, tyres, or replacement parts when required.

• Identify opportunities to upsell preventive maintenance and value-added services.

• Support the achievement of aftersales revenue targets including labour sales and parts sales.

5. Customer Satisfaction & CSI

• Ensure high standards of customer service throughout the service process.

• Follow up with customers regarding service completion and satisfaction.

• Support the achievement of Customer Satisfaction Index (CSI) targets.

6. Customer Complaint Handling

• Address customer concerns related to service work professionally and promptly.

• Investigate service-related issues and coordinate with technicians or management to resolve them.

• Escalate complex or unresolved complaints to the Service Supervisor or Service Manager.

7. EV Service Consultation (if applicable)

• Provide basic consultation on electric vehicle maintenance, charging practices, and service requirements.

• Assist customers in understanding EV-specific service procedures and maintenance schedules.