PANGU SDN BHD Hiring! Full Time Customer Relations Executive in WP Kuala Lumpur - Ricebowl

Minimum 1 year of customer service experience (retail, e-commerce, or sports industry is an advantage)

Strong communication skills and writing in English and Bahasa Malaysia and Mandarin as this roles will required to liaise with our diverse client base and partners.

Customer-first mindset with strong problem-solving skills and attention to detail

Comfortable using CRM systems, Microsoft Office, WhatsApp Business, Instagram, and Facebook

Passion for sports, especially running or outdoor activities, is highly preferred

Positive attitude, proactive, and able to work in a fast-paced environment

We are looking for a passionate Customer Relation Executive to be the frontliner in delivering exceptional experiences to our customers. You will play a key role in ensuring every customer interaction reflects our brand values of care, responsiveness, and reliability.

Key Responsibilities:-

Customer Experience & Communication

Respond to customer inquiries promptly via email, WhatsApp, and social media platforms in a friendly, professional, and solution-oriented manner

Provide accurate product information, order updates, and after-sales support to ensure a seamless customer journey

Handle customer feedback, complaints, and escalation cases with care and professionalism

After-Sales & Support Operations

Manage post-purchase services including warranty claims, product registration, exchanges, and returns

Provide basic technical troubleshooting support and coordinate with relevant internal teams when needed

Liaise with logistics partners to resolve shipping delays, damages, and delivery issues efficiently

System & Process Management

Maintain accurate and up-to-date customer records in the CRM system

Support continuous improvement of Customer Service SOPs and workflows

Track recurring issues and propose improvements to enhance customer satisfaction

Community & Brand Support

Support community engagement activities, including product trial sessions and brand events

Assist with occasional weekend duties for events or activations when required

Contribute to building a strong and active sports community