Teleperformance Hiring! Full Time Assistant Customer Manager in Kowloon, Hong Kong, Earn up to HKD 30,000 - Ricebowl

About the role

Teleperformance is seeking an Assistant Customer Manager to join our client team in Kowloon, Hong Kong on a full-time basis. This role is pivotal in supporting our customer relationship management and direct marketing initiatives. As Assistant Customer Manager, you will play a key part in enhancing customer engagement and operation, managing client communications, and contributing to the success of our CRM strategies. This position offers an excellent opportunity to develop your career in direct marketing and customer relationship management within a dynamic, fast-paced environment.

Key responsibilities

• Support the implementation and execution of direct marketing campaigns across multiple channels
• Assist in managing customer databases and ensuring data integrity within CRM systems
• Monitor and analyse customer interactions to identify opportunities for improved engagement and retention
• Coordinate with cross-functional teams to develop and execute targeted customer communications
• Provide administrative support to the Customer Management team, including reporting and documentation
• Respond to customer enquiries in a timely and professional manner
• Contribute to the development and maintenance of customer segmentation strategies
• Assist in tracking campaign performance and compiling performance metrics and insights
• Support the onboarding and relationship management of new and existing clients

What we're looking for

• Bachelor's degree or equivalent qualification in marketing, business, communications or related field
• 1-3 years of experience in customer service, customer relationship management, or direct marketing environments
• Proficiency with CRM software platforms and Microsoft Office Suite (Word, Excel, PowerPoint); Power BI is advantageous
• Strong written and verbal communication skills in English & Cantonese; additional language proficiency (such as Mandarin) is advantageous
• Demonstrated ability to work collaboratively within team settings whilst managing individual responsibilities
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Analytical mindset with the ability to interpret data and draw actionable insights
• Excellent attention to detail and commitment to accuracy in all tasks
• Customer-focused approach with a genuine passion for improving customer experiences
• Familiarity with Hong Kong market dynamics and consumer behaviour is preferred

Apply now

If you are ready to launch your career in customer relationship management and direct marketing, we encourage you to submit your application. Please send your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. We look forward to hearing from you.

薪酬： $25,000.00至$30,000.00（每月）

Work Location: 親身到場