Brain Story Hiring! Full Time ADMIN - AGENT SUPPORT EXECUTIVE in Selangor, Earn up to MYR 1,700 - Ricebowl

JOB DESCRIPTION

1. Database & CRM Management

– Update active/dormant agent status
– Maintain recruitment & onboarding progress dashboard
– Ensure daily data is accurate and complete
– Review and clean data (data hygiene)

Output: Dashboard is consistently updated daily.

2. New Agent Onboarding

– Check ID and group access
– Send welcome kit and important information
– Follow up via automation D1–D3
– Ensure 80% of new agents become active within 3 days

3. Event / Class Coordination

– Schedule and broadcast onboarding classes
– Prepare links, reminders, and attendance forms
– Record attendance and submit the report within 48 hours
– Follow up with participants after the class

4. Communication & Announcement

– Prepare memos, posters, and promotional information for agents
– Distribute information on time, at least 3–5 days before the promotion
– Ensure all HQ → agent groups are properly updated

5. Admin & Reporting

– Prepare weekly and monthly reports
– Record agent data, funnels, classes, and feedback
– Submit reports every Friday before 5pm

6. Support & Ticket Filtering

– Respond to basic agent inquiries
– Filter issues before escalating to TEC
– Maintain the FAQ for agents
– Self-resolution target: ≥70% without needing TEC assistance

Skills & Requirements:

1. Organized & Detail-Oriented

The candidate must be structured, able to manage data, class schedules, agent onboarding, and reporting without missing anything. Enjoys checklists and precise work.

2. Fast Learner & Quick to Act

The role involves a lot of coordination and follow-up. The candidate must respond quickly and adapt fast when there are changes or urgent tasks.

3. Clear & Proactive Communication

Daily communication with the team, HQ, and agents is required. The candidate must:
– Be able to explain information concisely
– Not be afraid to ask or clarify
– Proactively provide updates when there is progress

4. Friendly, Patient & Service-Minded

This role handles many agent inquiries and issues. The candidate needs to be patient, polite, and able to handle repeat questions without stress.

5. Data-Driven & Basically Tech-Savvy

Familiar with:
– Google Sheets & Google Drive
– WhatsApp automation
– Webinar platforms (Zoom)
– Basic CRM systems

No need to be an IT expert, but must learn quickly.

6. Team Player & Able to Follow Instructions

This role supports the Team Agent Coordinator (TEC). The candidate must:
– Follow SOPs
– Handle last-minute tasks
– Provide consistent status updates

7. Able to Work Independently

Even though they work with a team, the candidate must be independent, not need repeated reminders, and able to find solutions on their own.

8. Candidate must possess at least Diploma or Bachelor's Degree in Business/ Business Management/ Administrative or equivalent.

9. Required language(s): Bahasa Malaysia, English

10. Fresh graduate are encouraged to apply

11. Applicants must be willing to work at Bangi.

Job Types: Full-time, Fresh graduate

Pay: RM1,700.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided

Work Location: In person